TriageAI
Smart intake and routing before the visit begins.
A patient-facing intake assistant that gathers symptoms and history, then routes to the right level of care - with clinician-defined guardrails.
The problem
Patients land in the wrong care setting, and static intake forms miss context that matters for routing.
How it works
Patient describes symptoms in plain language.
Structured intake is generated and mapped to clinician-approved routing rules.
Red-flag symptoms escalate immediately to a human.
A summary is handed to the care team ahead of the encounter.
Governed by our safety invariants
The same guardrails, every product
AI is never the source of truth
Authoritative hospital data and approved records govern every decision. AI output is a suggestion, checked against the system of record - never a substitute for it.
Abstain rather than guess
When confidence is low, our systems say "unable to determine" and route to a human. We optimize against confident, unsafe answers.
Mandatory human verification
A licensed professional confirms before any high-stakes action - dispensing, documentation sign-off, or claim submission.
PHI stays inside approved boundaries
Protected health information is never sent to unapproved AI providers, logs, analytics, or developer tools. External calls are redacted and schema-validated.
Immutable audit trail
Every AI execution, human decision, and data change is recorded in a tamper-evident audit log - so you can always answer "who, what, and why."
See safety-first AI in your workflow
Walk through a real clinical workflow with our team and see how AI assists without ever overriding your clinicians.